Privacy Policy
This Privacy Policy refers to the use of this website (https://www.fluendotennis.com) as well as of all the services offered by it. Our goal is to guarantee the protection of your personal data at any time.
We kindly ask you to carefully read the Privacy Policy to be aware of which information are collected and for which purpose they are used for.

1) Types collected data
When you buy a product offered by the website, the personal data, such as name and surname, address, country of residence, gender, date of birth, nationality, e-mail address, telephone number, credit card details, are recorded as well as all the information related to the transaction, such as the type of product bought, the delivery address, the details of the credit card and of the payment.

When you communicate with us, for example by sending an e-mail, these communications are recorder to follow up your requests, to answer your questions and to improve our services.
Furthermore, whenever you interact with us, data are automatically collected, such as the IP address, the type and version of the browser used for navigation, the operating system and the platform. The so-called “cookies” are used on the website and the data is collected every time your browser accesses our website.

Cookies are data transferred to the hard disk of your computer through the browser, allowing us to identify you when entering to the website. In this way we remember the settings of your browser and customize the website according to your needs.

You can also disable cookies from your browser settings but please remember that, as soon as they are deactivated, you may not be able to use all the services offered by the site.

2) Intended use of personal data
All the data we collect from our customers is used to manage orders, deliver products and provide services, as well as to customize payment procedures, optimize our products and the site itself. All data collected are used for the research and prevention of fraud and other illegal activities. Furthermore, this information is used to send you special offers and information on products that may meet your interest.
Your personal data will be retained as long as a commercial purpose exists or for as long as required by law; after these conditions expire, data are then deleted.

3) Data disclosure to third parties
Your data are shared only as indicated above and only with third parties complying with the laws on protection of personal data and ensuring an adequate level of protection.
For some services, such as product delivery, payment process, customer support, we use third parties. These third parties will have access to the personal data we have collected from you, being such information necessary to perform their duties.
They are not authorized to use your personal data for any other purpose and are contractually obligated to comply with the laws regarding the protection of personal data.
Personal data will be disclosed where required by law, in the case of investigative actions, investigations and for the prevention of fraud or other illegal activities.
In all other cases, your personal data are shared with third parties only upon your explicit consent.
You will have the possibility to choose the non-disclosure of your personal data to any third party.
Should we transfer your data to a third party located abroad, we will guarantee the adequate protection of them.

4) Personal data security
To protect personal data from unauthorized access, disclosure and modification, we have implemented – from a technical point of view – the protection systems and related security measures that guarantee their protection.
These safety measures are adapted from time to time to achieve an elevated level of safety every time.
No security measures are perfect or impenetrable.

5) Privacy Rights
You can contact us at any time and request us information on all personal data collected as well as ask for modification, update or cancellation. Once your personal data is deleted, we will no longer be able to provide you with our services.

6) Personal data control and contacts
Personal data will be checked by https://www.fluendotennis.com
For any questions regarding the Privacy Policy, the processing of personal data or to exercise your rights regarding privacy, please contact: privacy@fluendotennis.com
Your requests will be treated with the utmost care to promptly resolve any problem concerning the protection of your privacy.

7) Privacy Policy update
The Privacy Policy is subject to periodic updates aimed to ensuring a higher protection of your personal data.
Check the Privacy Policy periodically.
Your use of the website implies your consent to the updated version of the Privacy Notice.

8) Related information
Before using the website, we kindly ask you to also carefully read the following documents:
General Terms and Conditions

Cookies Policy

The website https://www.fluendotennis.com, the data controller pursuant to Art. 28 of Italian Legislative Decree 196/03 that processes your personal data, is referring you to this Cookies Policy page.

In regards to the aforementioned data processing, the data controller is providing the following information, in addition to this website’s “Privacy Policy”: the various types of cookies are described here, as well as the technology used by the website https://www.fluendotennis.com, in light of the Provision of the Italian Data Protection Authority from May 2014, “Identification of simplified arrangements to provide information and obtain consent regarding cookies – 8 May 2014 (Published in the Official Gazette, no. 126 on the 3 June 2014)”, which can be viewed at https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/311888 in order to describe the ways in which they are configured and their conditions of use.

1) What are cookies
Cookies are small text files that visited sites send to the user’s browsing device (usually a browser). They are saved in the corresponding folder in the browser while the user is visiting a website, to then be retransmitted to the same sites when the user visits again. They are used to improve browsing, save preferences already entered by the user (user name, password and the like), track the user’s tastes and preferences, which allows for the presence or absence of targeted marketing initiatives or the provision of services connected to the data controller’s activity, such as newsletters, service notifications on the site, etc.
If limitations were to be placed on their usage, this would affect the usability of site content during browsing. However, the user can always block or remove said cookies from their browser’s cache, but such actions could lead to partial enjoyment of the services offered by the web application.

2) Types of Cookies
Session cookies are temporary files, which exist only for the duration of the user’s browsing session. When the browser is closed, session cookies are deleted.
These are typically used to identify users when they enter a website, to remind user preferences while switching between the pages of the website and to provide specific information that has been previously collected.

The most common example of this feature is the function of the “virtual shopping cart” of an e-commerce website.
When visiting a catalog shopping page and selecting some of its items, session cookies remembers the selected items so that they stay selected in the virtual shopping cart when the user is ready to check out.

Without session cookies, if the user were to click on checkout, the new page could not recognize past actions on the previous pages and the cart would remain empty.

Persistent cookies are files that remain active even after the browser has been closed.These help the sites to remember the User’s data and settings for future consultation and allow a faster and more convenient access in terms of time as the User does not need to provide log in data again.

In addition to authentication, other website features are also made possible including: language selection, theme selection, menu preferences, bookmarks or favorites, and much more. During a visit the users selects their preferences and these will be remembered through the use of persistent cookies during next visit.

3) Third-party cookies
Google Analytics https://www.google.it/analytics/learn/privacy.html

Google Analytics is a service offered by Google Inc. that generates detailed statistics on website traffic and the traffic sources. It is the most used statistical service. Google Analytics can monitor visitors from all external links to the site, including search engines and social networks, direct visits and reference sites. It also displays advertising, pay-per-click, e-mail marketing and other links within PDF documents.

4) Cookies Privacy and security
Cookies are not viruses, they are only texts files, which are not read by the browser nor executed in memory. Consequently, they cannot duplicate or spread to other network to be replicated again. They are not included within the standard definition of a virus due to the fact that they cannot carry out these actions. However, cookies can be used for malicious purposes. Since they are used to store information about preferences, the history of the user’s actions and specific navigation between sites, cookies can be used as a form of spyware. Many anti-spyware products are well aware of this problem and routinely highlight cookies as possible threats.

5) Types of cookies and choice of mode of use and activation
Some cookies are essential for the correct functioning of our website. Without such cookies you could not browse within the website or use some of its functions. These types of cookies are “technical” cookies, which may be session or persistent cookies, and they allow for information provided by the user to be remembered from one page to another in the booking process. As these cookies are essential, if you were to disenable them, your enjoyment of website content could be compromised or may be impossible or extremely limited. These cookies do not collect information that allows for visitors to be identified, except where the user is registered on the website and browses after logging into the reserved area.
Profiling cookies and tracking cookies (for statistical and site optimisation purposes): we use third party profiling cookies to analyze the way in which visitors use our websites and to monitor access to them. This allows us to offer a high quality experience by customizing what we offer based on the pages the user has actually visited. For example, we may use these kind of cookies to track the pages that are most popular, to identify the most effective way of linking to the page and to establish the reasons for which some pages receive error messages. These cookies do not collect information that allows a visitor to be identified. All the data that is collected is aggregated and, therefore, is made anonymous and used to improve the functioning of our website.

6) How to disable cookies in different browsers
By following the instructions given for the different browsers, the user can disenable, block and/or modify cookie tracking. The instructions have been given by following the versions listed to support the browser type.
Internet Explorer (version 11)
Click on “Tools” and choose “Internet Options”.
Click on the “Privacy” tab and move the cursor on the option chosen in “Settings” (Internet Area), taking into consideration the fact that by going upwards all cookies will be blocked, while moving it downwards will mean that cookies from all websites will be accepted. Then confirm by clicking on OK.
Blocking cookies could prevent the correct visualisation of some web pages.

Mozilla Firefox (version 38.0.1)
Click on the “Menu” icon and select “Options”.
Choose the “Privacy” tab from the menu. There will be 3 tabs:
1. “Tracking”: you can choose whether to flag the field or not, depending on choice.
2. “History”: from here select the “Use custom settings” in the “History Settings” field and flag your choice or remove the mark from “Accept cookies from websites”.
3. “Location Bar”: remove the flags if you do not want suggestions

Google Chrome (version 43.0.2357.81m)
Click on the “Menu” icon and select “Settings”.
At the bottom of the page, scrolling downwards, click on “Show advanced settings”.
Select “Content settings” in the “Privacy” section and flag “Block sites from setting any data” or select the desired option. Click “Done” to confirm.

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